Ropafadzaishe Mushoorwa
Professional summary
Resourceful, highly flexible and adaptable professional with extensiveexperience in tourism and hospitality communications, guest relations, guestservice, marketing/advertising, and strategy development with over 10 yearsof experience in the tourism and hospitality sector. Proven track record ofsuccess working with high-end safaris and private resorts, consistentlyexceeding expectations, events planning and driving growth. Providingexceptional, personalized customer service to high-level clients,understanding their needs and crafting solutions to solve them.
Employment
Lodge at The Ancient City – Assistant Lodge Manager (Hippo HouseBoats and Safaris)Great Zimbabwe, Masvingo01/2024 – Current● Overseeing all aspects of the lodge's daily operations, including staffsupervision, guest services, housekeeping, maintenance, and budgetmanagement● Providing exceptional customer service to guests, ensuring theircomfort and satisfaction.● Maintaining quality standards and improving brand visibility● Climate change champion for Lodge at the Ancient City● Platforms: MS Office, Cloudbeds,Semper, Excel,Canva and Capcut
Achievements
● Chapter Leader for Zimbabwe(Climate Friendly Travel)● Masvingo Regional Representative forHospitality Association of Zimbabwe● Consultant for the Great ZimbabweMonument Rehabilitation Program(2021 to date)● Chief Adjudicator: Youth TourismInnovation Challenge, Masvingo(Zimbabwe Tourism Authority 2022 &2023)● Platinum Award winner Mega Fest -Customer Focus Year Award 2021● Gold Award winner Mega Fest -Excellence of the Year Award 2022● Part time Lecturer Tourism andHospitality (Henry Arthur school ofTourism and Hospitality)
References
Dr T ChibayaGreat Zimbabwe UniversityTourism and Hospitality Department+263 775 898 414tchibaya@gzu.ac.zwAdmire MafuzheLodge At the Ancient CityFinance and Administration+263 773 693 808mafuzhea@gmail.comPercy MtiziraZambezi Cruise and SafarisGeneral Manager+263 773 377 505percymutizira25@yahoo.com